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Announcements & Reminders
SafetyQ
ComplyQ
Health Equity & Belonging
Policy Manager Legacy
Policy Manager
Quality Manager
Workforce Validate |
| ANNOUNCEMENTS & REMINDERS |
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Soon, you’ll see a refreshed, modern look—while keeping the same easy experience for submitting and tracking your support cases.
What’s new?
The Support Portal is moving to hStream ID for login, so you’ll no longer need separate credentials to access support. One login, fewer passwords to remember. Beta testing is still underway and further details about the roll-out will be communicated soon. |
| Regularly scheduled maintenance is Friday, May 1, from 8pm — 4am Central Time. Click here to view the 2026 system maintenance schedule. |
A new “Compliance Management Outcomes Dashboard” is now available to all administrators with this role: Program Administrator - Safety & Compliance. To access the dashboard, you’ll first access Insights (review here), and then select “Analytics” from the top navigation. We’ll publish Help documentation and training webinars soon, but you can look forward to leveraging this new resource to:
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Show learning impact and ROI by highlighting “seat time” saved and returned to patient care through the use of pre-assessments.
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Provide clear visibility into compliance completion rates to strengthen confidence in your compliance program.
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Last summer we introduced the Regulatory Wizard to guide administrators through creating a curated training plan for various audiences, such as Clinical, Medication Dispensing; Non-Clinical, Patient-Facing; Physicians & Practitioners; etc. (review here). Currently, the Regulatory Wizard returns applicable regulatory requirements and recommended courseware aligned to federal agencies like CMS, OSHA, HHS, and the EEOC. Our latest enhancements are now live, including:
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Skilled Nursing Facilities and Assisted Living Facilities have been added to the Setting dropdown.
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The parameter selection experience is now dynamic. As you select your setting, audience, and training cycle, additional fields will appear to refine your results, including state and assessment type.
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On the results screen, you can now filter by regulatory body, making it easier to zero in on the requirements most relevant to your organization (preview here)!
NOTE: While the state dropdown will appear across all settings, state-specific content is only available for Skilled Nursing Facility and Assisted Living Facilities at this time. We are actively expanding state-specific coverage across additional care settings and will continue rolling out new content throughout the remainder of the year. |
Soon you'll see a new format to the courses listed below, including an option for the learner to select English or Spanish language when they enter the course, as well as the inclusion of audio narration throughout the course. This is a pilot and may be expanded to all SafetyQ courses in the future.
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SQ Acute: Emergency Preparedness
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SQ Acute: Workplace Safety Basics
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SQ Acute: Workplace Violence
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SQ Acute: Compliance Basics
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SQ Acute: Bloodborne Pathogens and Standard Precautions, Clinical
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SQ Acute: Hazard Communication
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SQ Acute: HIPAA Basics
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SQ Acute: Abuse and Neglect
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SQ Acute: Rights and Responsibilities Basics, Patient-Facing
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SQ Acute: Suicide Risks and Prevention
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SQ Acute: Infection Control and Prevention Basics, Clinical
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SQ Acute: Employee Safety Basics, Patient-Facing
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SQ Acute: Patient or Resident Safety Basics, Patient-Facing
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SQ Acute: Medication Safety Basics
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SQ Acute: Infection, Hand Hygiene
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Beginning April 1st, all renewing customers will be given access to all SafetyQ care settings. This includes Acute, Long Term Care, Skilled Nursing Facility, Assisted Living Facility, Home Health, Hospice, Behavioral Health, Ambulatory Surgery, and Critical Access Hospital. This change improves the overall experience within Regulatory Wizard and ensures customers have access to all state-specific courses as new content is released.
Customers who do not wish to have all settings published to their site can opt out by emailing compliancesuccess@healthstream.com. |
A new “Compliance Management Outcomes Dashboard” is now available to all administrators with this role: Program Administrator - Safety & Compliance. Once released, you’ll first access Insights (review here), and then select “Analytics” from the top navigation. We’ll publish Help documentation and training webinars soon, but you can look forward to leveraging this new resource to:
-
Show learning impact and ROI by highlighting “seat time” saved and returned to patient care through the use of pre-assessments.
-
Provide clear visibility into compliance completion rates to strengthen confidence in your compliance program.
|
Last summer we introduced the Regulatory Wizard to guide administrators through creating a curated training plan for various audiences, such as Clinical, Medication Dispensing; Non-Clinical, Patient-Facing; Physicians & Practitioners; etc. (review here).Currently, the Regulatory Wizard returns applicable regulatory requirements and recommended courseware aligned to federal agencies like CMS, OSHA, HHS, and the EEOC. Our latest enhancements are now live, including:
-
Skilled Nursing Facilities and Assisted Living Facilities have been added to the Setting dropdown.
-
The parameter selection experience is now dynamic. As you select your setting, audience, and training cycle, additional fields will appear to refine your results, including state and assessment type.
-
On the results screen, you can now filter by regulatory body, making it easier to zero in on the requirements most relevant to your organization (preview here)!
NOTE: While the state dropdown will appear across all settings, state-specific content is only available for Skilled Nursing Facility and Assisted Living Facilities at this time. We are actively expanding state-specific coverage across additional care settings and will continue rolling out new content throughout the remainder of the year. |
Soon you'll see a new format to the courses listed below, including an option for the learner to select English or Spanish language when they enter the course, as well as the inclusion of audio narration throughout the course. This is a pilot and may be expanded to all ComplyQ courses in the future.
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CQ Acute: HIPAA, Violations and Penalties
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CQ Acute: HIPAA, Security Rule
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CQ Acute: Fraud, Waste, and Abuse
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CQ Acute: HIPAA, Patient Rights
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CQ Acute: HIPAA, Privacy Rule
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CQ Acute: Compliance Program
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CQ Acute: Affordable Care Act, Section 1557
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CQ Acute: EMTALA for Everyone
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CQ Acute: Ethics in Healthcare
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CQ Acute: False Claims Act
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Beginning April 1st, all renewing customers will be given access to all ComplyQ care settings. This includes Acute, Long Term Care, Skilled Nursing Facility, Assisted Living Facility, Home Health, Hospice, Behavioral Health, Ambulatory Surgery, and Critical Access Hospital. This change improves the overall experience within Regulatory Wizard and ensures customers have access to all state-specific courses as new content is released.
Customers who do not wish to have all settings published to their site can opt out by emailing compliancesuccess@healthstream.com. |
| HEALTH EQUITY & BELONGING |
To maintain a best-in-class library, HealthStream has conducted a subject matter expert review of its content and is in the process of updating the library to comply with current best practices and legal mandates related to Health Equity and Belonging courseware. These changes will better align with current Executive Orders and industry’s best practices. Courses will be published in waves as they are completed, and the first wave of updates began in April. The following courses will be the first to update:
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HEB: Caring for Muslim Patient
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HEB: From Bystander to Upstander
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HEB: Building a Diverse and Inclusive Workplace Culture
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New title: HEB: Building a Respectful and Collaborative Workplace Culture
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HEB: Caring for Asian Patients
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New title: HEB: Care Considerations for Asian Individuals
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HEB: From Awareness to Action: Black History Month and Beyond
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HEB: Healing Divisiveness
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No change in title
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HEB: How to Use Pronouns
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New title: HEB: Communication: Forms of Address in Healthcare
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HEB: Inclusive Annual Performance Reviews
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No change in title
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HEB: Inclusive Meetings
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No change in title
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HEB: Inclusive Recruiting
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New title: HEB: Professional Recruiting: Fair, Consistent, and Skill-Based Hiring
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| The 2026 Joint Commission Policy templates are now live in Policy Manager Legacy! Use these templates as guides or create and customize a new draft directly from the template library. |
| The 2026 Joint Commission Policy templates are now live in Policy Manager! Use these templates as guides or create and customize a new draft directly from the template library. |
| Admins and Owners can download all published policies for easy offline storage or backups. Policies can be downloaded for your entire organization, or just from specific binders or folders. |
| You’ve always been able to create a Read Acknowledgement/Attestation Request for a single policy, but now customers can create Read Acknowledgements in bulk for every published policy within a binder or folder. Create, configure, and send out Read Acknowledgements across dozens of policies in minutes. |
| Users will now receive immediate email notifications when new workflow tasks are assigned (e.g., review, approval). Previously delivered in weekly or monthly summaries, these real-time alerts ensure users can take action right away—helping policies move through the workflow faster and reducing delays between stages. |
| Users can now seamlessly launch Policy Manager directly from the App Switcher (9-box menu) within HLC. This integration provides a faster, more intuitive way to navigate between HLC and Policy Manager—making it easier to access and manage policies without disrupting your workflow. |
| Read Acknowledgements are now fully integrated into the HLC To-Do List. When a Read Acknowledgement is assigned, users will see it alongside their other tasks in HLC—giving them a single, centralized place to stay on top of required actions. Selecting a Read Acknowledgement will take users directly to the specific policy in Policy Manager to review and attest. |
This update introduces a cleaner, more modern look while keeping the product you know the same. You’ll notice updated colors, fonts, buttons, and icons designed to improve readability and create a more polished experience.
Importantly, this update is purely visual — no features, workflows, navigation, or functionality are changing. Here's what you can expect:
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Updated colors, fonts, buttons, and icons
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A cleaner, more modern interface
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The same layout, navigation, and workflows you already use
Click here to preview the updated interface. |
Previously, HealthStream restricted the window for administrators and students to edit verified licenses and certifications in the HealthStream Learning Center (HLC). Licenses and certifications could only be edited within 30 days of the expiration date or if the expiration date has passed.
After careful consideration and valuable customer feedback, we have decided to expand the window to 90 days. Please note, this also affects HLC imports.
Going forward Verified HLC Licenses and Certifications can only be edited if:
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The expiration date is within 90 days
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The expiration date is in the past
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