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Announcements & Reminders
SafetyQ
ComplyQ
Culture & Belonging
Policy Manager Legacy
Policy Manager
Quality Manager |
| ANNOUNCEMENTS & REMINDERS |
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Connect with peers, explore product resources, and stay up to date on the latest updates—all in one place designed to support your success. | Learn How to Get Access►
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Soon, you’ll see a refreshed, modern look—while keeping the same easy experience for submitting and tracking your support cases.
What’s new?
The Support Portal is moving to hStream ID for login, so you’ll no longer need separate credentials to access support. One login, fewer passwords to remember. Beta testing is still underway and further details about the roll-out will be communicated soon. |
| Regularly scheduled maintenance is Friday, June 5, from 8pm — 4am Central Time. Click here to view the 2026 system maintenance schedule. |
You now have several new courses available for assignment (below)! As needed, review the full SafetyQ course listing. NOTE: When searching for state-level content:
Type “sq [state]”; e.g. “sq california”
Use the category option: HealthStream Collections > HSTM - HealthStream SafetyQ > _SafetyQ: State
State-Specific Content (ordered by state)
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SQ State: Abuse and Neglect, Minnesota
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SQ State: Abuse and Neglect, Utah
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SQ State: Medical Waste Management, Oregon
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SQ State: Social Media Best Practices
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SQ State: Terminal Illness Aspects
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If you contract for ComplyQ, you now have several new courses available for assignment (below)! As needed, review the full ComplyQ course listing. NOTE: When searching for state-level content:
Type “cq [state]”; e.g. “cq california”
Use the category option: HealthStream Collections > HSTM - HealthStream ComplyQ > _ComplyQ: State
State-Specific Content (ordered by state)
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CQ State: Hospice Regulations, Minnesota
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CQ State: Hospice Regulations, Reporting, and Rights, New Hampshire
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To maintain a best-in-class library, HealthStream has conducted a subject matter expert review of its content and is in the process of updating the library to comply with current best practices and legal mandates related to Health Equity and Belonging courseware. These changes will better align with current Executive Orders and industry’s best practices. Courses will be published in waves as they are completed. The second wave of updates will arrive in June and early July. The following courses will be the first to update.
Note: Courses with an asterisk (*) had changes in ADA compliance only in this wave. Some had updates in the first wave, but these waves updates were for ADA purposes. Further updates will come in future waves.
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HEB: Caring for Muslim Patient*
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HEB: Meeting the Diverse Needs of Patients with Disabilities
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New title: HEB: Meeting the Varied Needs of Patients with Disabilities
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HEB: Building a Diverse and Inclusive Workplace Culture*
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New title: HEB: Building a Respectful and Collaborative Workplace Culture
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HEB: Caring for Asian Patients*
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New title: HEB: Care Considerations for Asian Individuals
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HEB: Creating Affirming Healthcare Environments for LGBTQIA+ Patients
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New title: Creating Affirming Healthcare Environments for LGBTQIA+ Individuals
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HEB: Cross-Cultural Communication
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HEB: Employee Resource Groups (ERGs)
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HEB: Health Equity Across Income
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HEB: Generational Strengths
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HEB: Giving (and Receiving) Feedback- Level 1
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HEB: Meeting ADA Employee Requirements
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HEB: Providing Effective Healthcare Across Belief Systems
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HEB: Supporting Gender Identity
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New title: HEB: Understanding Gender Identity
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HEB: Trauma Informed Care for Asylum Seekers
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New title: HEB: Trauma Informed Care for Displaced People
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HEB: Working on Teams
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HEB: Caring for Jewish Patients*
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HEB: Caring for Transgender Patients*
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The SOAR program — free, accredited content from HHS supporting healthcare providers working with at-risk populations — is available in the HEB Library and HealthStream free content area. These courses are updated annually by HHS, with accreditation expirations beginning in August.
We have not yet received updated courseware from HHS for this cycle. Courses will remain available through their current accreditation period; however, if updates are not received prior to expiration, affected courses will be temporarily unavailable until new content is provided by HHS. Existing assignments will not be impacted until the course accreditation expires.
We will share additional updates as more information becomes available. |
HealthStream Culture of Care is a new training library designed to help healthcare organizations build stronger workplace cultures and improve the quality of care delivered to every patient. The library is built around two distinct but connected series.
The Workplace Culture series focuses on the internal conditions that determine whether staff can perform at their best, feel safe, and be treated with fairness and consistency. It covers foundational employment law and compliance, psychological safety, harassment and discrimination prevention, manager effectiveness, and respectful treatment of employees across all backgrounds, identities, and life circumstances. The series is designed for all staff at the foundational level, with targeted subtracks for people managers, HR leaders, and compliance professionals. The series includes six subtracks:
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Foundations of a Lawful Workplace — establishes the legal and policy baseline every employee needs, covering EEO, key employment laws, compensation practices, and harassment and discrimination prevention
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Psychological Safety & Workplace Respect — builds the cultural foundation for a safe, respectful environment where every employee feels heard and valued
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Leadership & Manager Effectiveness — equips people managers and clinical leaders with the skills to lead fairly and effectively across a diverse workforce
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Respecting the Whole Employee — addresses the full range of human identity in the workplace, including gender, sexual orientation, disability, religion, language, and national origin
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Supporting Specific Employee Populations — prepares managers and HR leaders to recognize and respond to the unique needs of employees with caregiving responsibilities, veterans, and staff navigating generational differences
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Navigating Sensitive Workplace Situations — practical guidance for managers and HR leaders facing the highest-stakes workplace moments, including conflict resolution, complaint response, and mental health situations
The Care Culture series equips patient-facing staff with the competency, communication skills, and population-specific knowledge needed to deliver high-quality care to every patient — regardless of background, language, identity, or circumstances. It covers culturally competent care foundations, cross-cultural communication and health literacy, clinically aligned care delivery, and targeted preparation for serving specific patient populations including high-risk and underserved communities. The series directly supports HCAHPS improvement, health equity initiatives, and accreditation readiness. The series includes six subtracks:
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Foundations of Culturally Competent Care — establishes the clinical and conceptual baseline for the entire Care Culture series, covering implicit bias in clinical decision-making, health equity in practice, and the ethical use of demographic data
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Cross-Cultural Communication — builds the practical communication skills needed for every diverse patient encounter, including health literacy, medical interpreter use, and building trust with patients who carry historical mistrust of the healthcare system
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Clinical Track — Culturally Aligned Care Delivery — applies cultural competency directly to specific high-stakes clinical contexts including pain management, trauma-informed care, mental health, end-of-life care, and reproductive and pediatric care
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Population-Specific Care — targeted preparation for serving distinct patient communities, with individual subtopics covering racial, ethnic, religious, and LGBTQIA+ patient populations as well as older adults and their caregivers
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High-Risk & Underserved Populations — prepares clinical and care coordination staff for complex patient circumstances including housing instability, immigration status, refugee and asylum experience, law enforcement involvement, and social determinants of health
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Aging & Community-Centered Care — purpose-built for staff in post-acute, geriatric, long-term care, and community health settings, covering culturally aligned end-of-life care, community health equity, and accessible care delivery
Availability for Health Equity and Belonging Customers: Culture of Care is expected to publish to all current HealthStream Health Equity and Belonging customers in July. No action is required — the library will be made available automatically as part of your existing subscription.
A note on HealthStream Health Equity and Belonging: More information regarding the future of the Health Equity and Belonging product will be shared in a forthcoming communication. No action is required at this time. At the time of publishing, you will have access to both the full catalog of Health Equity and Belonging courses and HealthStream Culture of Care courses. We appreciate your continued partnership and will provide updates as they become available.
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| The 2026 Joint Commission Policy templates are now live in Policy Manager Legacy! Use these templates as guides or create and customize a new draft directly from the template library. |
| The 2026 Joint Commission Policy templates are now live in Policy Manager! Use these templates as guides or create and customize a new draft directly from the template library. |
| Admins and Owners can download all published policies for easy offline storage or backups. Policies can be downloaded for your entire organization, or just from specific binders or folders. |
| You’ve always been able to create a Read Acknowledgement/Attestation Request for a single policy, but now customers can create Read Acknowledgements in bulk for every published policy within a binder or folder. Create, configure, and send out Read Acknowledgements across dozens of policies in minutes. |
| Users will now receive immediate email notifications when new workflow tasks are assigned (e.g., review, approval). Previously delivered in weekly or monthly summaries, these real-time alerts ensure users can take action right away—helping policies move through the workflow faster and reducing delays between stages. |
Admins will be able to create, run, save, and schedule custom reports for Policy Manager via Insights. Users can customize which columns, filters, sort order, etc for Policy Manager data and run & export reports from the Insights app.
Standard reports will still be available in the Policy Manager app, customizable reports will be available only in Insights. |
| Users can now seamlessly launch Policy Manager directly from the App Switcher (9-box menu) within HLC. This integration provides a faster, more intuitive way to navigate between HLC and Policy Manager—making it easier to access and manage policies without disrupting your workflow. |
| Read Acknowledgements are now fully integrated into the HLC To-Do List. When a Read Acknowledgement is assigned, users will see it alongside their other tasks in HLC—giving them a single, centralized place to stay on top of required actions. Selecting a Read Acknowledgement will take users directly to the specific policy in Policy Manager to review and attest. |
This update introduces a cleaner, more modern look while keeping the product you know the same. You’ll notice updated colors, fonts, buttons, and icons designed to improve readability and create a more polished experience.
Importantly, this update is purely visual — no features, workflows, navigation, or functionality are changing. Here's what you can expect:
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Updated colors, fonts, buttons, and icons
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A cleaner, more modern interface
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The same layout, navigation, and workflows you already use
Click here to preview the updated interface. |
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HealthStream is dedicated to improving patient outcomes through the development of healthcare organizations' greatest asset: their people.
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